Return & Buy-Back Policy

ARL Retail Pvt. Ltd. is committed to ensuring customer satisfaction and maintaining high standards of product quality. In the event that a customer is not satisfied with a product, the Company offers a return, replacement, or refund subject to the terms and conditions outlined below.

1. Eligibility for Return

Customers may request a return of the product under the following conditions:
• The request is made within 15 (fifteen) days from the date of purchase.
• The product is returned in a saleable condition, unused, and in its original packaging.
• The return is accompanied by:
o The original invoice, and
o A written communication from the customer stating the reason for the return.

2. Replacement Policy

The Company shall provide a replacement, subject to verification, in the following cases:
• Delivery of an incorrect product
• Defective or damaged packaging
• Product found to be of sub-standard quality

3. Refund Process

• Upon receipt and inspection of the returned product, ARL Retail Pvt. Ltd. shall determine the eligibility for refund or replacement.
• Approved refunds shall be processed within a reasonable timeframe through the original mode of payment or any other method deemed appropriate by the Company.

4. General Conditions

• The Company reserves the right to reject any return request that does not comply with the above conditions.
• Decisions made by ARL Retail Pvt. Ltd. regarding returns, replacements, and refunds shall be final and binding.
• The Company may amend this policy at any time without prior notice.